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terms and conditions

My Heart Beats Green offers a full refund if the item is faulty, damaged or significantly different to those shown or described to you; or not doing what it is supposed to. Please return within 14 days of purchase for a refund of the price of purchase (excluding delivery).

For exchanges, the item must be returned to us unworn, unwashed and in the same condition as received. A pre-paid self addressed post bag must be included for the shipping of the exchanged item. Exchanges will be accepted within 14 days (within Australia) and 30 days (outside Australia).

Please choose carefully as refunds are not provided if you change your mind. We do not exchange sale items.

We want to maintain our customer service and quality of our products so contact us with your feedback.

Orders are dispatched within 2-3 working days of Order Confirmation subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email.